Term & Condition

• Description And Price Of Products

We take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Access Points are correct at the time when the relevant information was entered onto our system. Although we aim to keep the Access Points as up to date as possible, the information, including the descriptions of Products, appearing on the Access Points at a particular time may not always reflect the position at the time you place your order.

The images of the Products on the Access Points are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer, tablet or mobile phone (your “Device”) will display those colours accurately to reflect the colour of the Products. Your Products may vary slightly from those images.

We offer a large number of Products on and through the Access Points. It is always possible that, despite our reasonable efforts, some of the Products available on and through the Access Points may be incorrectly priced. We cannot confirm the price of a Product until your order is accepted by us. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. We are not obligated to provide the Products to you at the incorrect price.
Prices for our Products may change from time to time, but changes will not affect any order that we have confirmed with a Dispatch Confirmation.
The price of a Product excludes VAT (where applicable) at the applicable
current rate chargeable in the Thailand is 7% which will be add on check out . However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
The price of a Product does not include delivery charges, which are payable by you in addition. Our delivery charges are as quoted in these Terms and they will be explained to you during the ordering process, and before you place your order.  

• Payment

For all online purchases, we rely on the services of a payment provider. In Thailand, our trusted partner for payment processing is also Stripe. Stripe is widely recognized for its secure and efficient payment solutions, ensuring that your online transactions with us are safe and protected. By working with Stripe, we aim to offer you a seamless payment experience when making purchases on our platform .Click here for further information on Stripe’s security policy 

• Value Added Tax (VAT) 7%

At  import pottery[ Thailand], we want to ensure transparency in our pricing for our customers. It is important to note that the prices listed on our products do not include the Thailand 7% Value Added Tax (VAT). We aim to communicate this clearly to avoid any confusion or misunderstanding regarding the total cost of our products.
However, we understand the need for VAT invoices for business  purposes. Therefore, we are pleased to inform you that we can provide VAT invoices upon request. This will enable our customers to claim VAT refunds or fulfil any other relevant requirements.

If you require a VAT invoice for your purchase, please reach out to our customer service team. They will be more than happy to assist you in obtaining the necessary documentation.

We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns regarding our pricing policy or VAT invoice provision, please do not hesitate to contact us.
Click here for more information about vat in Thailand .

• Promotional Discount

Our promotional discounts and offers are applicable for purchases made through the Access Points or via telephone order, unless stated otherwise. Please note that these discounts cannot be combined with other offers or applied to previous purchases. They are not valid for use in our retail  or any other physical stores.
Each promotional discount or offer is subject to its own specific terms and conditions, which will be clearly displayed on the Access Points for your reference.

Please be aware that certain items may be excluded from further discounts. The specific list of excluded items will be provided to you along with the promotional offer details.

•  Availability of Products

Most of our products are in stock and ready to be shipped.
Pre-ordered products may require a longer processing time of up to 4-8 weeks.

• Pre-Order Policy

Please note that pre-ordered products cannot be refunded.
Once a pre-order is placed, the purchase is considered final and cannot be changed or cancelled.

• Order Processing

We strive to process and ship all orders promptly.
However, please allow for possible delays during peak seasons or unforeseen circumstances.

• Shipping

We offer shipping services to various locations.
Shipping fees may apply, and the customer is responsible for any applicable customs duties or taxes. If it ship outside thailand.

• Returns and Exchanges

We accept returns and exchanges for products that are eligible under our return policy we can issue a credit note .
Please refer to our shipping & return policy 
 for detailed information on eligible products and the return process.

• Customer Support

• Privacy

We respect your privacy and handle your personal information in accordance with applicable data protection laws.

Amendments
We reserve the right to make changes or updates to these terms and conditions as necessary.
Any modifications will be effective immediately upon posting on our website.