Frequently asked questions

Welcome to our Frequently Asked Questions (FAQ) page. Here, we have compiled a list of common inquiries to provide you with quick and helpful answers. If you have any specific questions that are not addressed here, please feel free to contact our customer service team for further assistance.

Q . How can I place an order?

To place an order, simply browse our website and select the items you wish to purchase. Add them to your cart and proceed to the checkout page. Follow the prompts to enter your shipping and payment information, and confirm your order.

Q . What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and PayPal. All transactions are securely processed to ensure the safety of your personal information.

Q. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

Q. What is your return policy?

We have a comprehensive return policy in place to ensure your satisfaction. Please refer to our dedicated Return Policy page for detailed information on eligibility, exchanges, refunds, and return shipping.

Q. How long does shipping take?

Shipping times may vary depending on your location and the specific product. We strive to process and ship orders as quickly as possible. Once your order is dispatched, you can expect an estimated delivery timeframe. Please note that unforeseen circumstances or peak seasons may cause slight delays.

Q. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if international shipping is available for your location.

Q. Are the products on your website in stock?

We make every effort to ensure that the products listed on our website are in stock. However, in rare cases, an item may become temporarily unavailable due to high demand or inventory discrepancies. If this occurs, we will notify you promptly and provide alternative options or a refund if necessary.

Q. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it cannot be cancelled or modified.

Q .There's a scratch on the back of the plate ?

You may have noticed three unglazed spots on the back of your plate that resemble scratches, but rest assured, this is not a defect. In fact, it is a deliberate and skilled craftsmanship technique! These spots are a result of placing the plate on three ceramic supports during the baking process in the furnace after the glaze has been applied. This technique is a time-honoured tradition practiced by numerous British artisans, blending science and art.

The presence of these unglazed spots is a testament to the careful craftsmanship behind your plate. It does not compromise the quality in any way; rather, it adds to the plate's unique character. So, when you showcase it at your dinner party, know that it is as ready as you are to impress your guests.            

Q .Is products' all from Portmeirion group  example Spode,  made in UK ? 

The Portmeirion Group operates manufacturing facilities in different countries worldwide. Although the group's headquarters are in Stoke-on-Trent, United Kingdom, Portmeirion Group also have production locations in other countries. The specific manufacturing sites may vary depending on the product line and specific collections.

For accurate information about the production origin of a particular Portmeirion Group product, we provide clear indications on our website. Please refer to the product details and descriptions for this information. We want to assure you that even if a product is manufactured outside the UK, the quality remains consistent. We maintain stringent quality control measures across all our production sites to ensure the excellence and integrity of our products

Q .Is all products on our website authentic and genuine?

At Import Pottery UK, we take great pride in offering only genuine and authentic products. We source all of our products directly from manufacturers , ensuring the highest quality and authenticity. We believe in providing our customers with the best selection of pottery, and our commitment to offering genuine products is at the core of our business. 

Q .Where is import pottery [Thailand ] store ?

Import pottery Gallery Bangkok, Thailand 308 Cheangwattana 15/1 Cheangwattana, Tungsonghong Laksi, Bangkok 

We hope that these FAQs have addressed your concerns. If you require any further assistance, please do not hesitate to reach out to our friendly customer service team. We are here to help and ensure that your shopping experience with us is enjoyable and hassle-free.